Privacy policy

Last updated: May 6, 2026

Nord Lab operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Nord Lab is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect

Depending on how you interact with us, we may collect the following:

Contact details — name, address, billing/shipping address, phone number, and email
Financial information — payment card details, transaction details, and payment confirmation
Account information — username, password, preferences, and settings
Transaction information — items viewed, added to cart, purchased, returned, or cancelled
Communications — messages you send us, including customer support inquiries
Device information — browser, IP address, and other device identifiers
Usage information — how and when you interact with our store

How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including arranging shipping and handling returns
Send order-related notifications and updates
Personalize your shopping experience
Send marketing communications (you can opt out at any time)
Detect and prevent fraud and ensure store security
Comply with applicable legal obligations

How We Share Your Information

We may share your information with:

Shopify and service providers who help us operate the store (payment processing, shipping, analytics)
Marketing partners for advertising purposes, subject to your opt-out rights
Legal authorities when required by law or to protect our rights

You may opt out of targeted advertising at any time using the link in our store or by enabling the Global Privacy Control signal in your browser.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information. You may also have the right to opt out of the sale or sharing of your data for targeted advertising. To exercise any of these rights, contact us at info@nordlab.shop or visit the Shopify Privacy Portal.

Data Security & Retention

We take reasonable measures to protect your information, but no security system is perfect. We retain your personal information for as long as needed to provide our services, comply with legal obligations, and resolve disputes.